With over 15 years in customer-facing roles across SaaS, fintech, and customer success, I have built and nurtured relationships with CFOs and finance teams, driving measurable impact through data-driven insights and strategic engagement. My ability to analyze customer needs, optimize workflows, and enhance product adoption makes me a strong candidate for this role.
At PayRetailers, as a Customer Support Team Lead, I developed strategic initiatives that reduced support tickets by 30% and increased user adoption by 20%. By leveraging data analytics, I improved transaction approval rates by 40%, ensuring finance teams had seamless payment experiences. Additionally, I led executive strategy calls to align product adoption with business objectives, strengthening customer relationships and retention.
Before that as an Account Executive at GoDaddy, I built and maintained C-level relationships, exceeding sales targets by 30% through consultative selling and tailored onboarding. My focus on customer success metrics, such as NPS and CSAT, directly contributed to increased renewals and long-term customer loyalty.
I am excited about the opportunity to apply my expertise in customer engagement, data analytics, and strategic relationship management to drive success at your organization. I look forward to discussing how my experience aligns with your needs.