Dear Jayvee,

As mentioned, due to the sad demise of my mother in lawmother-in-law, I had to reschedule the flight this morning to 17th May 2022 for flight AI951. I kindly request you to please consider this as an emergency case and allow me to reschedule the booking to 17th May.

I tried to call your call center since early this morning but could not connect to any agent on the phone. The auto bot response is not redirecting me to the right agent and hence the delay in connecting with you.

I have been using this marhabaMarhaba service for the past 5 years and this time I encountered such an emergency. I once again request you to please consider this change and do the needful.