I am writing to lodge a formal complaint concerning the quality of Shortening Oil we received. The shortening oil changechanged to solidification.

We received multiple complainscomplaints from our customer, and they are really disappointed with the product quality.
As youyou're well aware that, the product is under our own brand, and due to this quality issue, it affects brand reputation badly.

We still have some 260 Jerry Cans of oil in stock and want to return it immediately, keeping it inin mind that the new order we placed for 1000 Cans also should be cancelled.

We want to stop the business based on complainsthe complaints on the quality of the product.

Have a look onat the below email received from the sales team. For reference, I attached some images and videos.