Dear John,

Thank you for your email, and my apologyapologies for not being able to get through on the phone line. I understand it can be frustrating to receive an expected bill and alsoas well as a letter stating your will account will be disconnected. I have tried to get in contact with you through your phone and landline, but unfortunately I could not get through.

Can you give me your account details? I will look into the matter so we can get this sorted out for you. alsoAlso, I just want to tell you that our company policy is forstates that every invoice issued must be paid by the due date or before that date via Direct Debitdirect debit.

I understand your direct debit has bounced back,. I will contact the payment department to find out if there is an issue, and I will give you feedback about the situation as soon as I can by calling you. and ifIf I cannot get through, I will send you the details via email.