In my last position, the service users, who were our customers, waswere at the heart of everything we did.. One of the customers fromlived in Buchanan Court nursing home who lived in the home, her. Her son complained to me that the power in her room, such as the lights and the tvTV, was not working. I maintained a good posture, maintained good eye contact and listened carefully to what her sonhe had to say. While I was listening to her sonhim getting very angry, I made sure I remained calm and professional. Then I told the service user, and her son to show me exactly what the problem was after I observed the situation, and then I informed the son I am going tothat I would contact the maintenance staff to fix the problem. After contacting the maintenance staff,