You recently ordered an area rug from me and I just read your review regarding the purchase. I am really sorry and I truly apologize if you did not like the rug.
We value each and every customer. I am personally writing and following up with you today to offer my support, and sincerely apologize regarding this purchase. We strive to display our rugs as accurately as possible, with information and actual pictures of the rugs, so there is less confusion for our buyers.
We are a small business in the low income parts of Baltimore, Maryland. Our crew here isare all from the local neighborhood, and we work very hard for this business to stay up and running.

If you would like, I can offer you a partial refund back to you and you may keep the rug as well, or I can send you a free Grip Pad for under the rug to make it thicker, softer and to bhetlp iter stay in place better.
The review you wrote is really hurting us, ands we are just a small family business trying to survive among these large corporate retailers. We tdo oury best to chaskrge low and fair prices and shiprovide fast shipping.